Service and Repair in Action: Expanded GPM Field Service Offerings

Unexpected downtime is bad for business. It can dramatically reduce your production output or, in a worst-case scenario, shut it down completely. When a critical pump fails, your top priority is getting it repaired – fast. But, if you’re working remotely or don’t have the option to remove the equipment and send it in for maintenance, repairs can get challenging.

The ideal situation is that a repair team comes to you ASAP. That’s the idea behind GPM’s Field Service team.

We’re factory trained, safety-focused and ready to get your operation back online. We’re available 24/7 for planned outages, unexpected failures and everything in between with a full range of services to keep your pumps in great shape, so your jobs run smoothly.

The bad news? A pump failed. The good news? You’ve got a spare sitting on the shelf. The tricky part? Getting that spare pump installed quickly, efficiently and correctly. Call the GPM Field Service team. We’ll come to your site, remove the failed pump and install the spare. We’ll also complete any necessary repairs to the failed pump on-site or back at our shop, if necessary.

Whenever possible, we repair pumps in the field. This eliminates additional downtime required for transportation to the GPM Service and Repair shop and back, not to mention the actual repairs and reinstallation. We have a variety of tools in our arsenal that allow us to diagnose common pump problems so that we can complete repairs quickly and efficiently in the field. GPM also carries a large inventory of spare parts, including refurbished and new units.

Proper alignment is essential in any piece of rotating equipment, and the GPM Field Service team always assesses alignment after completing a repair in the field. We use the latest technology in laser alignment equipment to ensure proper alignment on rotating equipment, including new units, repaired units, or to conduct alignment assurance checks on critical equipment. This amount of extra attention on the front end translates to smoother operations down the line.

Vibration is one of the leading indicators of a pump destined to fail, so the sooner increased levels of vibration are detected, analyzed and addressed, the less likely it is you’ll experience unnecessary downtime and save the equipment from further damage. The GPM Field Service team is made up of certified vibration technicians who work with you to tackle complex vibration issues, all using the latest technology in vibration monitoring equipment.

Is there anything better than a brand-spanking-new facility with bright, shiny equipment? Maybe just one thing – when every piece of equipment operates as-designed from the get-go. The GPM Field Service team can perform a series of checks and tests to ensure all rotating equipment is set up correctly so it can operate as designed. We’ll catch any anomalies and work with you to address them promptly to avoid bigger issues down the line.

Pumps are generally a single component of a larger system that moves fluid. Combining the pumps with complex piping arrangements and valves, and taking into consideration the power supply, any singular part or possible combination of components within the system could be the culprit for a failure. The GPM Field Service team conducts comprehensive troubleshooting to evaluate the whole system to find the underlying cause of failure and corrective action solutions.

The electrical power supply is the heart of a pump system – a pump can’t pump without its motor, after all. When issues arise with the power supply, the whole operation can come to a grinding halt. With a specialized electric motor analyzing tool, the GPM Field Service team can verify specific electrical parameters to identify and resolve issues pertaining to electric motors.

In the industrial field, planned shutdowns or outages are essential procedures for preventative maintenance for ongoing operations. Dedicating time for planned maintenance and repairs increases efficiencies in the long run and decreases the risk of unexpected downtime as a result of sudden emergencies. The GPM Field Service team is ready to assist you with maintenance and repairs during shutdowns, and we also offer project planning, procurement, equipment upgrades and more.

Steam plant urgency rises as the temperatures drop
When a co-generating public utility plant in northern Minnesota lost one of its de-superheater pumps, the customer needed a fast solution, or thousands could be left without heat. That’s when they called the GPM Field Service team.

“The GPM team continues to support our needs and always works well with our plant personne. Without GPM, our plant would have had several unscheduled down days which, would have been very costly. GPM Field Service shows up early and stays late and does whatever it takes to get the job done right. We will continue to use GPM exclusively for all of our pumping solution needs.”

 -Director of Power Plant Maintenance

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GPM is an Authorized Service Center and/or distributor for:

-Howden Roots

-Philadelphia Mixer
-Gorman Rupp