The dog days of summer can get brutally hot. With air conditioners and fans running all day to beat the heat, the pressure is high for power plants to run at their peak potential. If a plant is unable to function because of technological failure or malfunction, the pressure is even higher for repairs to happen quickly to restore customers’ comfort.
During one of those sweltering days last summer, GPM got a call from a power generation client reporting that one of their combustion turbines had to be taken offline and repaired ASAP. That call came in on a Friday at 4:00 p.m.—and GPM’s customer service sprang into action Friday at 4:00 p.m.
The Fast-Action Breakdown
Friday
- Equipment failure causes a combustion turbine at a client’s rural-location power plant to go offline. Client calls GPM.
- GPM service rep discovers the client has the necessary spare parts to begin repairs immediately.
- GPM service rep drives hours to pick up the offline equipment and parts, brings it back to a GPM service center.
Saturday
- Expert service technicians work overtime in the GPM service center to repair equipment using the client’s spare parts.
Sunday
- Repaired equipment is driven back to client’s location and installed.
Monday
- GPM supervises equipment commission, and the client’s combustion turbine is back up back up and running.
When the client placed the call on Friday, they assumed that no actions could be made until the following Monday. Instead, our team got them back online Monday, saving the client from further days (or, potentially weeks) of damaging downtime. How was it accomplished? Download the full case study to learn about how a combination of client preparation, reliable service, and a few spare parts saved the day.
